After-Sales Service

Our products enjoy a long 3-year official warranty policy.

Orders placed on sovboi.com automatically include a 3-year warranty from the order date. No activation is required, and your Sovboi order number is the proof of purchase in our system.

For Amazon orders, please register your order information on our Warranty page to activate the warranty.

For warranty-eligible products, we will offer you the following services:

1. Free replacement or reissue of product accessories (such as remote control, power cord, manual, etc.)
2. Technical support and system upgrades
3. Returns & Exchange (view our return policy below)

Not covered under Sovboi warranty:

1. Products not purchased from our official channels (sovboi.com or our official Amazon store)
2. Unauthorized repair or disassembling
3. Products with expired warranties
4. Products without sufficient proof of purchase
5. Products or parts with an altered identification label, or from which the identification label has been removed
6. Product damage due to fire, floods, lightning, or other forms of force majeure
7. Damage due to normal wear and tear
8. Improper environment (including improper temperature or humidity)
9. Lost or stolen products

If you encounter any difficulties when using the projector, please check our Product Support page.

If you still have questions, please reach us via the support form and we will reply to you as soon as possible.

For orders placed on sovboi.com, your order number looks like SOV-XXXXXXXX-XXXX and appears in your order confirmation email. Website orders do not need to be registered on the warranty activation page.

For Amazon orders, use the 17-digit Amazon order number.

Step 1: Log in to your Amazon account and click "Your Orders" in the Account & Lists page.

Step 2: Find your order and click "Order details". Then you will see your order ID.

For orders placed on sovboi.com, please use our support form and we will handle the return or exchange directly.

For Amazon orders, please follow Amazon's return and exchange process and time limits. You can also review our refund policy.

For quality problems that can only be solved by exchange, such as internal parts damage, large black spots or yellow spots on the projection screen, we still provide replacement service, but we need to charge a certain fee according to your remaining warranty period and product value. In general, we may offer you a special discount coupon that can be used on our website or Amazon as an alternative.

If you encounter any difficulties when using the projector, please check our Product Support page first.

For orders placed on sovboi.com, please support form and we will arrange a reissue, return or exchange for you.

For Amazon orders, please follow Amazon's return or exchange process. See our refund policy for the channel details.

Join our Trade-in Program to upgrade your projector to the latest model.

For orders placed on sovboi.com, we process eligible refunds directly after your request is confirmed through our support form.

For Amazon orders, refund timing depends on Amazon's return and refund process. Reissued accessories are subject to logistics conditions. You can review the channel details in our refund policy.