Pre-Sales Questions

You can purchase directly from our website, including the E30Max product page.

You can also purchase from our official Amazon store by searching for our products directly on Amazon, e.g. "Sovboi VB8 Projector".

Orders placed on sovboi.com are handled directly by us, including payment, shipping updates and order information.

Orders placed on Amazon continue to follow Amazon's checkout, payment and order tracking process.

We are running a promotional campaign.

Whether you are a social media influencer or not, if you are willing to help us promote the product, we will reward you at least 50% off coupons or even free products.

Interested? Reach us via the support form for more detailed information.

Our products enjoy a long 3-year official warranty policy.

Orders placed on sovboi.com automatically include a 3-year warranty from the order date. No activation is required, and your Sovboi order number is the proof of purchase in our system.

For Amazon orders, please register your order information on our Warranty page to activate the warranty.

For warranty-eligible products, we will offer you the following services:

1. Free replacement or reissue of product accessories (such as remote control, power cord, manual, etc.)
2. Technical support and system upgrades
3. Returns & Exchange (view our return policy below)

Not covered under Sovboi warranty:

1. Products not purchased from our official channels (sovboi.com or our official Amazon store)
2. Unauthorized repair or disassembling
3. Products with expired warranties
4. Products without sufficient proof of purchase
5. Products or parts with an altered identification label, or from which the identification label has been removed
6. Product damage due to fire, floods, lightning, or other forms of force majeure
7. Damage due to normal wear and tear
8. Improper environment (including improper temperature or humidity)
9. Lost or stolen products

For orders placed on sovboi.com, please use our support form and we will handle the return or exchange directly.

For Amazon orders, please follow Amazon's return and exchange process and time limits. You can also review our refund policy.

For quality problems that can only be solved by exchange, such as internal parts damage, large black spots or yellow spots on the projection screen, we still provide replacement service, but we need to charge a certain fee according to your remaining warranty period and product value. In general, we may offer you a special discount coupon that can be used on our website or Amazon as an alternative.

If you encounter any difficulties when using the projector, please check our Product Support page.

If you still have questions, please reach us via the support form and we will reply to you as soon as possible.